Products that can be returned within 15 days must meet the following conditions:
- The product you received does not match the contents of your order.
- The product you received is damaged/partially missing.
- The product you received has out-of-the-box quality control issues.
- The product you received which is unused and unworn failed to meet your expectations.
- All returns must be authorized by our Team via email. Products which are returned without comfirmation will not be accepted.
You can contact us in the following way: Email : firstname.lastname@example.org
Products can not be returned in any of the following situations :
- Product which has been received for more than 15 days.
- Product which has been used,worn or damaged.
- Product which is purchased through unofficial channels.
- Product without a proof of purchase.
- If the product you received does not match the contents of your order, you can contact us. After verification, we will reissue the items for you free of charge.
- If the product has out-of-the-box quality control issues, you can contact us. After verification, we will replace the defective part free of charge.
- If the product you received is damaged or defective after the transit, you can contact us. After verification, we will offer you a discount code for a new replacement.
- If you decide to return the product(And the return is authorized by our Team), all related costs arising therefrom shall be borne by you (shipping costs, customs duties, taxes, customs clearance,and other costs).We will give you a refund for your order after receiving the returned product(s) and confirming that the return conditions are met.
- If your product is returnable(see above),please send us an email and provide the following information:
- A valid proof-of-purchase
- Order number
- Product name
- Reason for return
- We will provide you our return address and relevant notes.
- Please return the product and send us the tracking number.
- Once we have received the returned product, we will email you and arrange a refund of your order after checking the product.
Send an email to email@example.com
The final interpretation belongs to OddityRC.