• Return Policy

Return Policy

OddityRC Returns and Warranty Policy

OddityRC offers a 15-day return period, a 15-day replacement service for eligible product defects, and a one-year repair warranty. Please read this policy carefully before submitting an after-sales request.

1. 15-Day Return Policy

If a product does not meet your expectations, you may request a return within 15 calendar days of the delivery date.
To be eligible for a return, the product must meet all of the following conditions:
  1. The return request is submitted within 15 calendar days of delivery;
  2. The product has not been used and is fully functional;
  3. The product has no scratches, wear, stains, or other signs of use;
  4. The product, accessories, manuals, packaging, and all other included items are complete, undamaged, and not missing;
  5. Valid order information or proof of purchase can be provided;
  6. The return has been authorized by the OddityRC after-sales team via email.
Products returned without prior authorization from OddityRC may not be accepted or processed.
For returns unrelated to a product defect, the customer is responsible for all associated costs, including return shipping, customs duties, taxes, customs-clearance fees, and any other applicable charges.

2. Products That Cannot Be Returned

A product is not eligible for return under any of the following circumstances:
  1. More than 15 calendar days have passed since delivery;
  2. The product has been used or shows wear, stains, damage, or other signs of use;
  3. The product, accessories, manuals, packaging, or other included items are missing or damaged;
  4. The product was purchased through an unofficial or unauthorized sales channel;
  5. Valid order information or proof of purchase cannot be provided;
  6. The product was damaged by misuse, impact, dropping, liquid exposure, unauthorized disassembly, modification, or repair;
  7. The product is otherwise no longer suitable for resale.

3. Incorrect, Incomplete, or Transit-Damaged Orders

If the product does not match your order, an item is missing, or the product arrives damaged in transit, please contact us as soon as possible.
Your request should include the relevant order information and clear photos or videos showing the issue. After verification, OddityRC will provide an appropriate solution, which may include sending the missing item, replacing the affected product, or offering another reasonable remedy.

4. Free Replacement Within 15 Days

If a product becomes defective or damaged due to a non-customer-related cause within 15 calendar days of delivery, OddityRC will provide a free replacement after inspection and confirmation that the issue is attributable to a product defect.
Free replacement does not cover issues resulting from:
  • Misuse or installation, operation, or maintenance contrary to the product instructions;
  • Impact, dropping, crushing, liquid exposure, or other customer-related damage;
  • Unauthorized disassembly, modification, or repair;
  • Normal wear and tear, consumable-part depletion, or causes unrelated to product quality.

5. One-Year Free Repair Warranty

If a product becomes defective or damaged due to a non-customer-related cause within one year of the delivery date, OddityRC will provide free repair service after inspection and confirmation that the issue is covered by this warranty.
The warranty covers repair labor and necessary replacement parts for eligible defects. The customer is responsible for shipping costs in both directions, as well as any applicable customs duties, taxes, and customs-clearance fees.
The free repair warranty does not cover:
  • Misuse, improper operation, or installation, use, or maintenance contrary to the product instructions;
  • Damage caused by impact, dropping, crushing, liquid exposure, or other customer-related causes;
  • Unauthorized disassembly, modification, or repair;
  • Normal wear and tear, consumable-part depletion, or cosmetic deterioration;
  • Damage caused by force majeure or other causes unrelated to product quality;
  • Products without valid proof of purchase or products purchased through unofficial channels.

6. Return and Warranty Process

To request a return, replacement, or repair, email the OddityRC after-sales team and provide the following information:
  • Valid order information or proof of purchase;
  • Order number;
  • Product name and model;
  • Reason for the return or warranty request;
  • Clear photos or videos showing the product’s condition or the reported issue;
  • Recipient’s name, address, and contact information.
After reviewing your request, the OddityRC after-sales team will provide the return or repair address and the relevant instructions by email.
Once your request has been authorized, return the product according to the instructions provided and send us the tracking number. Please do not ship a product to OddityRC without prior authorization.

7. Refunds

After receiving the returned product, OddityRC will inspect the product, packaging, accessories, and all other included items.
If the product meets the return requirements, a refund will be arranged. Refunds will generally be issued to the original payment method. The time required for the funds to appear in your account depends on the payment provider or financial institution.
Unless otherwise required by applicable law, original shipping charges and costs associated with the return—including return shipping, customs duties, taxes, customs-clearance fees, and other related charges—are generally non-refundable.

8. Contact Us

For assistance with a return, replacement, or warranty request, contact us at:
oddityrc@gmail.com
support@oddityrc.com
Please do not submit the same request to both email addresses, as duplicate submissions may delay processing.
Any matters not addressed in this policy will be handled in accordance with applicable laws and regulations. To the extent permitted by law, OddityRC reserves the right to interpret and amend this Returns and Warranty Policy.